❌ Returns & Exchanges
Q: Can I return a LED bulb after purchase?
A: No. All LED bulbs are electronic items and are non-returnable once sold. This is to maintain product integrity and prevent tampering.

Q: What if I ordered the wrong bulb type?
A: Please ensure compatibility before placing your order. Our team is happy to assist you before checkout, but exchanges or refunds are not available once the product is shipped.

🚚 Delivery & Shipping
Q: What is the delivery time?

Major cities: 2–3 working days

Remote areas: 3–5 working days

Q: Do delivery charges apply?
Yes. Delivery charges depend on your location and are shown at checkout.
Additional charges may apply for remote or high-risk zones, and our team will inform you after order placement.

Q: Who handles the delivery?
We use reliable courier services that offer shipment tracking across Pakistan.

💳 Payments & COD
Q: What payment methods are accepted?
We accept:

Bank Transfer

Online Payment (e.g., JazzCash, Easypaisa, etc.)

Q: Is Cash on Delivery (COD) available?
No. COD is not available due to the electronic and sensitive nature of our products. All orders must be prepaid.

🛠 Warranty & Product Issues
Q: Do AKE LED bulbs come with a warranty?
Yes, our products include a limited warranty against manufacturing defects (duration varies by model). Warranty does not cover:

Installation damage

Burnout due to voltage fluctuation

Physical breakage or water ingress

Q: How do I claim a warranty?
WhatsApp the following to +92-321-9299797:

Order invoice or number

Photos/videos showing the defect

Description of the issue and installation date

Our team will review and guide you on the next steps.

📞 Need Help?
Email: support@akelights.pk
Phone: +92-321-9299797
🕒 Mon–Sat, 10:00 AM – 7:00 PM

✅ Summary of Key Policies
🔌 LED bulbs are non-returnable once sold

💰 No Cash on Delivery (COD) available

🛠 Warranty covers only manufacturing defects

🚚 Additional delivery charges may apply for remote areas